Organisational Effectiveness

Redesigning shared services across a pan-African group

Overview

A financial and insurance services group required a revised model for delivering shared services across its businesses. The assignment assessed structure, processes, staffing and service charging. It produced a shared-services design with clearer responsibilities, supported by change management during implementation.

Results

A defined shared-services model with clearer responsibilities.

Sector:

Financial and insurance services

Market:

Pan-African